Hitting the road with customised service
As a family owned and operated business Affordable Motor Homes occupies a cosy niche in a very competitive business. Their approach to business is based on personalised customer service and delivering a quality product.
Affordable is owned by the Egan family and has been custom fitting, hiring and selling motor homes and campervans to tourists and kiwis since 1996.
Although a relatively small operation, compared to some of the big brand names in the business, Affordable has an enviable reputation that many of their competitors would struggle to match.
Before working with hairyLemon, the Egans had avoided venturing into the realms of social media, focusing on their traditional channels of web, email, Rankers and phone to communicate with their customers.
The high level of personal service they provide means this small team is kept very busy looking after their customers - with very little time for managing and monitoring social media channels.
hairyLemon put together a social media and content plan to focus on the quieter winter months, including creating a presence on Facebook and Instagram, adding blog content to the site each month and running paid campaigns to increase awareness of the business and send traffic to the new website.
Our digital marketing team also took on responsibility for regular posting and responding to comments and questions on their new social channels.
Creating a new web presence
Affordable's old website was in serious need of an upgrade, so our team designed and implemented a fresh new look and feel.
The site is very visual, easy to navigate and easy for the staff at Affordable to update with new content as required.
Fresh blog content each month is helping the site to rank in organic search results and the connection to the new social channels is also helping to bring new customers to the business.
The fresh look and feel, plus regularly updated new content and social media presence has boosted the profile of this established business.
With a wide age range to appeal to, adding social has been an important step forward to ensure that younger travellers are aware of Affordable Motor Homes as a great option for their trip around New Zealand.
The team from hairyLemon are always welcoming and generous with their ideas, energy and good humour. Working with them is easy and we get great results.
Justin Hygate, Foster Moore
I have found hairyLemon to be flexible, friendly and competent working as a team across our two organisations. I have really enjoyed building a strong relationship with hairyLemon over the years and have appreciated their expertise and professionalism.
Harriet Jenkins, Airways New Zealand
hairyLemon have taken the time to really understand our business, and how it works. Our digital presence meets the needs of our wider community and whanau – it’s great to see it come to life.
Colin McGregor, ACE Aotearoa